ON HOLD:32 Team

Mike Groom founded ON HOLD:32 in 1994. Prior to this, Mike was a Sales Executive for Voice-Tel of the Triangle, selling voice mail services to businesses and individuals. Before Voice-Tel, he was Founder of Voice Mail of America (VMAC) in New Haven, CT, where he started the very first voice mail company in New England dedicated to providing voice mailboxes to small or medium sized businesses that couldn't afford their own voice mail systems. Prior to VMAC, he was the National Call Center Manager for Executone Telephone Systems in Darien, CT. Mike is a graduate of Woodstock Academy High School in CT and attended Moravian College in Bethlehem, PA. He and his wife Suzanne have six amazing children. In 2003, Mike & Suzanne started the Chris Groom Memorial Fund to honor their son Chris, and each year they raise thousands of dollars to benefit underprivileged and needy children throughout the area. Mike is an avid golfer, a huge Philadelphia Eagles and Carolina Hurricanes fan, and an “I can still do this” athlete, stuck in an “I can’t do this anymore” body. He is a faithful member of North Raleigh United Methodist Church, where he serves as the Leader of the Church Council, a member of the Finance and Lay Leadership Committees, and an usher each Sunday. When he’s not at work or at church, he spends his time with his family, which usually means dropping them off or picking them up from some extracurricular activity.

Lee-Ann has been with ON HOLD:32 since 2001. While originally working as a single employee managing all facets of new accounts, she now enjoys working as the General Manager, being responsible for overseeing day-to-day business operations, coordinating and working directly with customers to develop content for the production of custom recordings. Her research and reinforcement of existing marketing campaigns create an on-hold recording that provides an additional layer for each company’s existing marketing efforts. Additionally, her experience and longevity with the company have led to the enjoyment of building many long term relationships with our customers.

A Chicago native, Rachel joined the team as the Sales and Marketing Coordinator, and quickly learned the ropes. She’s a wearer of multiple hats as her diverse background encompasses experience and skills in areas including customer service, marketing, graphic design and finance. When she’s not working, you’ll find her adventuring with her family, gardening, reading or practicing martial arts. She’s an avid collector of pencils and has an affinity for doing laundry.

Natalie joined the ON HOLD Team in early 2023. . She has an eclectic background consisting of insurance, auto finance, and customer service; with experience in policy services, data entry, administrative operations, and accounts payable/receivable to name a few. Outside of her professional life, she combines two worlds. She was born and raised across the pond in Yorkshire, England and found her way to the U.S. Although this lass has British blood and an accent, she loves her American life, being engulfed in sunshine while enjoying the beaches and pool with admiration. In her free time she loves to paint, read and spend time with her husband and two wonderful children. She loves to cook, but has yet to master how to make a crumpet (don't tell her mum). And it's no fail, if you ask her for some advice her reply is, "When in doubt, have a cup of tea!"

Laura joined us in 2017 and has been writing for the on-hold messaging industry for over 20 years. She’s crafted thousands of scripts across dozens of industries, from healthcare and hospitality to finance, automotive and beyond. When she’s not writing, she loves hiking, birdwatching, board games, and spending time with her family.