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An on-hold script will be sent to you for your approval.
First, a friendly scriptwriter, who’s well-versed in your industry, will send you a script based on information from your website, brochures, etc. that’s customized to fit your specific on-hold needs. The scripts are typically made up of 6-8 rotating paragraphs that will promote all of your products and services to every holding caller.
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Our voice talents will produce your recording.
If the script meets your approval, you will then choose your background music from our online, fully-licensed music library, and it’s off to the studio, where our professional male and female voice talents record your personalized recording.
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The on-hold equipment is shipped to your location, if necessary.
Then, we ship our digital on-hold equipment directly to your office, preloaded with background music, to be connected to your phone system. Once it arrives, our install coordinator will walk you through the simple hook-up process. Or, if needed, we will arrange for a technician to come out and install your on-hold equipment.
If you have a VoIP system or hosted service, our recordings can easily be integrated with your phone system, without requiring any additional ON HOLD:32 equipment.
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Your custom recording is ready to be loaded to your equipment, VoIP system or hosted service.
Once your equipment is installed, our production manager will email your newly-produced recording, complete with easy-to-follow download instructions. After your recording is downloaded to the USB drive (supplied with the on-hold equipment), we will call to do a soundcheck to confirm that your new on-hold recording is playing properly.
If you have a VoIP system or hosted service, we work with your phone provider to convert the recording to the file type necessary for your particular system and upload it to your phones.