Meet our team.
Since 1994, ON HOLD:32 has been helping clients transform their "hold" time into a powerful marketing tool that allows them to project a professional image, provide a unique opportunity to promote their products and services, and decrease hang-ups. Each of our customized programs includes: expert program design based on your specific needs; nationwide system installation coordination; dedicated account management; responsive service and support from our in-house team; and payment options. We've built a nationwide client base by delivering a level of service that most other providers cannot. That's especially important if you have many locations across the country.
Mike Groom founded ON HOLD:32 in 1994. Prior to this, Mike was a Sales Executive for Voice-Tel of the Triangle, selling voice mail services to businesses and individuals. Before Voice-Tel, he was Founder of Voice Mail of America (VMAC) in New Haven, CT, where he started the very first voice mail company in New England dedicated to providing voice mailboxes to small or medium sized businesses that couldn't afford their own voice mail systems. Prior to VMAC, he was the National Call Center Manager for Executone Telephone Systems in Darien, CT.
Mike is a graduate of Woodstock Academy High School in CT and attended Moravian College in Bethlehem, PA. He and his wife Suzanne have six amazing children. In 2003, Mike & Suzanne started the Chris Groom Memorial Fund to honor their son Chris, and each year they raise thousands of dollars to benefit underprivileged and needy children throughout the area.
Mike is an avid golfer, a huge Philadelphia Eagles and Carolina Hurricanes fan, and an “I can still do this” athlete, stuck in an “I can’t do this anymore” body. He is a faithful member of North Raleigh United Methodist Church, where he serves as the Leader of the Church Council, a member of the Finance and Lay Leadership Committees, and an usher each Sunday. When he’s not at work or at church, he spends his time with his family, which usually means dropping them off or picking them up from some extracurricular activity.
Lee-Ann Catlin has been with ON HOLD:32 since 2001. While originally working as a single employee managing all facets of new accounts, she now enjoys working as the General Manager, being responsible for overseeing day-to-day business operations, coordinating and working directly with customers to develop content for the production of custom recordings. Her research and reinforcement of existing marketing campaigns create an on-hold recording that provides an additional layer for each company’s existing marketing efforts. Additionally, her experience and longevity with the company have led to the enjoyment of building many long term relationships with our customers.
Chase Groom, Account Manager
Chase Groom is the Account Manager, which includes setting up new customer accounts, getting the customer from start to finish with their new recordings, installations, troubleshooting, and various administrative duties while also providing new marketing ideas to generate business. Prior to working at ON HOLD:32, he worked as an Assistant Customer Service Manager for Harris Teeter, managing the front end to make sure every customer was served in a timely fashion with an experience that was above and beyond expectations. He graduated high school in 2012 and is currently taking classes at Wake Technical Community College. He is studying Business Administration and Management and will transfer to a 4-year University after his time there. He is also an avid volunteer at North Raleigh United Methodist Church for the youth and kids programs, spending about 3-5 days working on projects, helping to plan for youth and kids events, and participating in high school and middle school youth groups. He is also on the Mission Action Planning Implementation Team and the Youth Council Committee for NRUMC. He enjoys playing sports such as golf, soccer, and football in his free time.
In December 2016, Rachel Irwin joined the ON HOLD:32 team as their new Marketing and Sales Coordinator. Her diverse background encompasses experience and skills in: marketing, graphic design, customer service, banking & administration. A Chicago native, Rachel moved to NC with her husband and has been enjoying life as a new mom.